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  Help home  |  Frequently Asked Questions  |  Delivery & returns information  |  Contact us  
 
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" 1. How do I place an order?

2. What is a guest checkout?

3. Why should I create an account?

4. How do I create an account?

5. How do I log-in to my account?

6. Redeeming Gift Vouchers "


can't find the answer? contact us click here for more info
 

 
Welcome to LookAtMyCrazyShoes.com Help top
 

This section is designed to help guide you through any difficulties you may experience whilst using our website and answer any questions you may have.

On this page you will find useful information relating to how to place an order on-line and how to and why you should create an account. In addition, our frequently asked questions section contains helpful information relating to our service and products.

If you can’t find the answer to your question here please feel free to contact us for further help and assistance.

  How do I place an order on LookAtMyCrazyShoes.com? top

Placing an order on LookAtMyCrazyShoes.com is safe and easy. Once you have chosen the item you wish to purchase – simply select the colour, size and quantity you want using the drop down menus on the product pages and then select “add to basket”. Once you have added all the products you want to your shopping basket, click on the “checkout” button at the top of the page.

To complete your order you will need to either 1. login to your account – or 2. proceed to our guest checkout.

  1. Login to your account top

If you have created an account (see Why should I create an account? for more information), you can simply login to your account and access all the details you have saved which are stored on our secure server. This will save you time as you will not need to enter your address and any other delivery information again. You will need to enter your card payment details each time so make sure you have your debit or credit card details to hand.

  2. Guest checkout top

Our guest checkout feature is designed for people who wish to proceed through our checkout without creating an account. As a guest to the site, you just need to enter your delivery and payment details to make your purchase, but if you purchase from the site more than once you will have to enter your details in full each time you order.

Whichever way you choose to proceed through the LookAtMyCrazyShoes.com checkout, you will be able to review your order before completion, and once you have confirmed your order, a confirmation email detailing your order will be sent to the email address you have entered. This will contain a unique order number – which can be used if you wish to contact us in relation to your order at any time.

Our online checkout is a completely secure, easy and quick method of shopping and has been used successfully by many thousands of our customers.

  Why should I create an account? top

By creating an account with us you will be able to benefit from the following;

Faster shopping; with a LookAtMyCrazyShoes.com account your address and delivery details will be saved on our secure server which means that you will not have to re-enter them every time you want to place an order.
Order history; once you have created an account, any orders you place through your account will be stored, allowing you to check details such as the size and date of previous orders.
Order status; with an account you can log in and check when your order was despatched.
Special offers & competitions; account holders will regularly be given the opportunity to take up our account holder only online special offers such as cut prices and enter our account holder only competitions. Make sure you enter your email address correctly so we can keep you informed of these opportunities!
Be the first to hear about new products and features; we guarantee that our account holders will be the first to hear about new products and features on the site.
Coupon promotions; from time to time we offer great promotions and deals using various gift coupons. It is only possible to redeem any of these great offers if you have an account with us. Furthermore, we have plans to introduce a Gift Voucher system, where it will be possible for you to buy or receive vouchers for/from your friends and family. Again, this feature will only be possible if you have created an account with us.


  How do I create an account with LookAtMyCrazyShoes.com? top

Creating an account with us is a simple and secure process. To do this, click on the create a new account button. You will then need to provide us with the following information when prompted;

Name; (so we know who you are!)
E-mail Address; (so we can keep you up to date with news, special offers and the progress of your order)
Address; (so we can send you your orders and any other correspondence)
Telephone Number; (so we can contact you if there is a problem with your order)

You will also need to choose a personal password that you will need to enter each time you want to log into your account. We recommend that you choose a password that you will be able to remember and is a minimum of 5 characters long. You can use letters, numbers or a combination of both.

Once you have completed all the required fields, select the continue button and you will see a confirmation page stating you have completed the registration procedure. You will also be sent an email to your personal email account confirming you r account registration.

  How do I login to my account? top

By logging into your personal account on LookAtMyCrazyShoes.com you will be able to shop faster, check the status of your orders and look up details relating to the orders you have previously made.

To access this information simply click on the login button in the top right hand area of the screen. You will then be prompted to enter your email address and personal password into the fields provided. Once you have done this you will have full access to your account details.

  Redeeming Gift Vouchers top

We’re sorry but it’s not currently possible for you to redeem Gift Vouchers on-line. If you have a LookAtMyCrazyShoes.com / Foot Shop Ltd Gift Voucher that you’d like to redeem please call us on 0800 7314885 to place your order. Vouchers are no longer available for sale.

Can't find the answer? Why not e-mail us or call us on : 0800 731 4885
 
 
 
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