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| When
will I
receive
my order? |
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As long as the product you want
is in stock* we aim to despatch
your order within 24 hours (we
do not despatch at weekends or
on bank holidays). Standard delivery
within the UK is free and is via
Royal Mail First Class post. Delivery
usually takes 1 to 3 working days
but can sometimes take a bit longer.
We can also offer a Guaranteed
Next Day delivery. Please see our
delivery information for further
details.
*If the product you want is
not in stock but we are expecting
to receive some more in the near
future you will get a message
when you select them to add to
your shopping basket informing
you of this.
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How do I
place an order? |
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Placing an order is simple.
You can either order online – please
see how do I place an order online? – or
if you would prefer to order
over the phone, you can call
our order hotline on 0800 731
4885. The lines are open Monday
to Friday from 8.30am to 5.30pm
and on Saturdays from 9am to
1pm. Our team of experienced
Customer Advisors will be happy
to help. Please make sure you
have your debit or credit card
details to hand before calling.
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How much
does it cost for
delivery? |
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Orders
placed for delivery within the
UK are FREE. For Guaranteed Next
Day Delivery and Overseas delivery
charges please see our delivery information page.
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What if I
don’t like
the product I’ve
ordered when I receive
it or it doesn’t
fit? |
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All products (with the exception
of underwear) are covered by
our No Quibble Returns Policy.
This means you can return any
unworn items to us at any time
for a full refund or exchange.
Please see our returns information
page for more information.
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Can I add
to my order? |
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Once you have placed your order
and received the confirmation email
you cannot add to your order. However,
as all orders for delivery inside
the UK are free it wont cost you
any more to place another order!
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I’ve ordered
the wrong size/colour,
what should I do? |
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Between the hours of 7.30am
and 10pm Monday to Saturday we
are regularly processing and
packing orders, at our remote
warehouse, that are placed on-line
so there is a very short amount
of time in which any changes
can be made. If you do realise
you have made a mistake we recommend
that you call us on 0800 731
4885 (lines are open Monday to
Friday from 8.30am to 5.30pm
and on Saturdays from 9am until
1pm). If it is too late for us
to intercept and change your
order, just follow our returns procedure and
we will happily exchange them
for you.
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What if the
goods I have ordered
are faulty or I have
been sent the wrong
item? |
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If
you think the goods you have
received are faulty or if you
have been sent the wrong item,
please call our Returns Team
on 01458 447967 (Monday to Friday
from 8.30am to 4.30pm) or email
returns@lookatmycrazyshoes.com.
In these circumstances we will
send a pre-paid* postage label
for return of the goods and arrange
for replacement goods to be resent
where appropriate. *UK only.
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Is it safe
to order online? |
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You can order on-line with complete
confidence. We use GeoTrust 100%
secure encrypted server to manage
your personal information and
payment details. All your details
are captured using 128bit SSL
encryption, so that your details
can not be read whilst being
transferred over the web so they
remain completely safe from internet
fraud.
For further information please
refer to our privacy policy.
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How do I make
a complaint? |
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Here at LookAtMyCrazyShoes we
pride ourselves on the high standards
of service we offer our customers.
However, if you are not satisfied
in any way with the service or
products you receive from us
please email complaints@lookatmycrazyshoes.com or
write to Katie House, Customer
Experience Manager, Foot Shop
Ltd, The Tanyard, Leigh Road,
Street, Somerset BA16 0HR. We
will endeavour to respond to
all complaints within 48 hours.
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The Crocs
I want are currently
out of stock, when
will I get them? |
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We try to keep 20,000 pairs
of Crocs in stock at our Glastonbury
Warehouse. Our Crocs come to
us
from Crocs’ European
distribution centre. Unfortunately
there are
times when they themselves
do not have any stock of lines
that
we
need which means that we are
unable to fulfil your order
straight away.
Our website shows exactly what
we have available. If the style/colour/size
combination you want is not in
stock, a message will appear
when you select it to add it
to your shopping basket.
On style/colour/size combinations
where pre-orders have or are
being accepted, we are expecting
to receive delivery within the
next 4 weeks. Unfortunately we
are unable to specify exactly
when the delivery will be but
as soon as we have the Crocs
you want they will be despatched
to you. You will receive an email
notifying you that they have
been despatched.
If you would prefer not to wait
and wish to choose an alternative
or cancel your order please contact
us on 0800 7314885 and we will
happily deal with your request.
Please note that you will not
be charged for your Crocs until
they are despatched.
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Do I have to
order 5 pairs of Crocs
and get the 6th one
free? |
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No, if you buy 5 pairs of Crocs,
we will not charge you for the
5th pair (you get the cheapest
pair free!). If you return any
of the 5 pairs and do not require
an exchange, you will only be
refunded the difference in price
(if there is one) between the
pair you have returned and the
cheapest pair.
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I’m ordering
from outside the EU,
do I have to pay tax? |
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If you are ordering from outside
the EU and we are sending the
goods you order to a non EU destination
you will not be charged VAT on
your order. However, you may
have to pay any import duty imposed
by your destination country.
It is not possible for us to
mark the parcel “gift” to
avoid import charges.
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What size Crocs
should I order? |
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When it comes to choosing your
size you will be glad to know
we have done all the hard work
for you! Crocs have a fit like
no other shoe. They should fit
very loosely, and the sides of
your foot should not really touch
the sides of the shoe. Your toes
should never make contact with
the front of the shoe. Some people
and other websites may give you
differing conversions for the
size you should have, and therefore
may have caused you some confusion.
Here at LookAtMyCrazyShoes.com
we have converted the Crocs sizes
into your normal everyday UK
and EU sizes. Therefore you should
simply choose your normal
shoe size when ordering.
We recommend you always try on
any
Crocs you
receive
even if they don’t appear
to be marked with the correct
size. To read more click
here.
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When I try
on my Crocs, how do
I know if they fit? |
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Crocs aren’t like normal
shoes and aren’t supposed
to fit in the same way.
Beach and Cayman...
It’s important that these
styles remain relatively loose – there
should be a small amount of space
between the sides of your foot
and the sides of the Crocs and
with time your Crocs will mould
to the shape of your foot.
Other fit tips for these styles
are as follows;
• Your toes should never
make contact with the front of
your Croc
•
With your foot centred on the
footbed, ideally you should have
6-12mm (1/4 to ½ an inch)
of space in front of your toes
and get a finger inside the heel
strap when set around the back
of the foot.
•
There should be no pressure points.
•
If you find that the strap is
pushing your foot forward, gently
stretch strap by working it with
your fingers to make it a little
longer. The resin material that
is used to make Crocs has a memory
so after you have stretched the
strap a couple of times it should
remain the new length.
Other styles...
As with any footwear, it is important
that with whatever Crocs you
wear, that they feel comfortable.
Make sure your foot sits comfortably
in the centre of the anatomical
footbed and that there is enough
room for your toes. If you
have an open toed style, make
sure that your toes do not
reach over the end of the footbed
where they could be damaged
more easily and if the style
is enclosed around the heel,
make sure that you cannot get
more than a finger down the
back of your foot when it is
in the shoe to eliminate movement
and prevent rubbing.
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What is the
difference between
the beach and cayman
styles? |
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The beach was the original Croc
and only comes in six sizes (XS
to XXL). Some people found that
they just couldn’t get
a size to fit them well so as
a result, Crocs introduced the
Cayman style which essentially
looks the same but is available
in specific shoe sizes. The Beach
style is also a fraction wider
than the Cayman style.
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What are
the width fittings? |
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Crocs do not offer different width
fittings but because of the design
some styles are more suitable for
narrower or wider feet than others.
The Beach style is a fraction wider
than the Cayman style.
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How do I
clean my Crocs? |
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Crocs can be cleaned very easily;
just wipe them clean with a cloth
or pop them in with your washing
up! They can also be sterilized
in water and bleach.
Once you have cleaned your Crocs,
make them shine by giving them
a polish with Croc Butter! (N.B
make sure you don’t put Croc
Butter on the soles of your Crocs
as it will make them very slippery!)
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How do you
fit the Jibbitz? |
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Jibbitz are accessories for
the holes in the Crocs. To fit
them, push them into the holes
(a bit like how you would put
a button in a button hole!) – they
should then sit nicely in your
Crocs. To remove Jibbitz we recommend
that you push them firmly from
the inside of your Crocs, rather
than pull them out from the outside.
Click here to find out more.
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Why don’t
you stock all the
Jibbitz that are
available? |
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There are hundreds and hundreds
of different styles of Jibbitz
and we just don’t have
enough space to keep them all
in stock! We aim to make sure
we have a good selection of seasonal
Jibbitz alongside the best sellers
and will refresh the range every
couple of months so watch this
space for new styles!
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Do Turbo
Straps fit all Crocs? |
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No. Turbo Straps only fit on
to the Off-road, Beach, Cayman,
Endeavor and Professional models.
They are not suitable for kid’s
styles.
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Can Jibbitz
Straps fit all Crocs? |
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No. Jibbitz straps only fit
the Beach, Cayman, Kids Cayman,
Endeavour and Professional models.
They can also be used on the
shorter of the two straps on
the adult Mary Jane style. For
Mary Jane order the small-medium
size.
They are not designed to replace
the heel strap and are designed
purely for decorative purposes,
click here for examples.
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Can I order
Jibbitz without ordering
Crocs? |
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Yes,
you can either order online,
by phone or by post, just as
you would for other products
but you do have to order a minimum
of 5 Jibbitz per order
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Do you have
a shop I can visit? |
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There’s only ONE
place to go for all things
Crocs… the
all new LookAtMyCrazyShoes shop,
in Glastonbury, Somerset. Our
shop is the place to find Crocs
in all the latest styles and
colours. Our new store is the
biggest croc retail outlet in
the whole of the UK and is sure
to meet everyone’s and
anyone’s croc requirements
and desires! Come and visit us
for yourself, click
here for
more info.
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| Can't find the answer?
Why not e-mail us
or call us on : 0800
731 4885 |
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