UK
Customers
Standard
postage and packing for UK customers
is free!
We aim to despatch orders
where goods are in stock
within 24 hours of receipt
(Monday to Friday only).
Delivery usually takes
1 to 3 working days* from
despatch.
Need it in a hurry?
If
you need your
order and you
need
it quick
why not use
our Guaranteed
Next Day
Delivery Service
available at £4.00 per order.**
If you place your order on-line by 1pm (Monday
to Thursday), we will despatch your order that
day for delivery the next
working day. Orders placed between 1pm on Thursdays
and 1pm on Friday
using the Guaranteed Next Day Delivery Service
will be delivered on the Monday following the
date of the order. Orders placed
between 1pm on Friday and 1pm on Monday will
be despatched on Monday for delivery on the Tuesday
following the date of
the
order. Please select the Guaranteed Next Day
option during the che ckout
process.
Overseas Customers
Western Europe, Europe inc.
Sweden, Norway, postage and packing is £4.50
per order**.
For the Rest of the World inc. Australia
and the Far East postage and packing is £6.00 per order**.
Regrettably we are unable to despatch any goods to Canada or
the United
States.
Please accept our apologies for any disappointment this may cause.
Royal
Mail's delivery aims
for the overseas services
we use are as follows:
Western Europe 3 to 5 working days
Rest of Europe 3 to 5 working days
Rest of the World 5 to 7 working days
* please
note these times are
not guaranteed
** cost
is per order regardless of the number of items ordered.
If you are in the armed forces and require goods to be sent to a
BFPO address this is charged at standard UK rate regardless of the
destination – delivery times may vary.

If
you are not entirely
happy with your purchase
you can return it to
us for a full refund
or exchange (This does
not affect your Statutory
Rights). We do ask that
you pay the postage on
the goods you return
but if you ask for an
exchange we will pay
for any goods we send
back out to you.
As
long as the goods are
unworn and in a saleable
condition there is no
time limit on returns.
The
cheapest way to return
goods is to take them
to your nearest Post
Office and post them
back to us using Royal
Mail standard delivery.
Always ask for a proof
of postage in case they
go astray in the post.
Once we are in receipt
of the goods we aim to
process all refunds and
exchanges within 48 hours.
If
it is not convenient
to visit the Post Office,
we can arrange for Parcel
Force to collect the
goods you wish to return
for a charge of £4.99 – please
call us on 0800
7314885 to
arrange this. We can
offer collections
to suit you, including
collecting from an alternative
address and specify day
and approximate time
of collection within
reason.
What
if the goods I have
ordered are faulty
or I have been sent
the wrong item?
If
you think the goods you
have received are faulty
or if you have been sent
the wrong item, please
call our Returns Team
on 01458 447967 (Monday
to Friday from 8.30am
to 4.30pm) or email returns@lookatmycrazyshoes.com.
In these circumstances
we will send a Pre-paid
postage label for return
of the goods and arrange
for replacement goods
to be resent where appropriate.
If
you have any questions
at all about returning
goods please contact
our Returns Team on 01458
447967 or
by email returns@lookatmycrazyshoes.com who
will be happy to help.
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