UK Customers

Standard postage and packing for UK customers is free! We aim to despatch orders where goods are in stock within 24 hours of receipt (Monday to Friday only). Delivery usually takes 1 to 3 working days* from despatch.

Need it in a hurry?

If you need your order and you need it quick why not use our Guaranteed Next Day Delivery Service available at £4.00 per order.** If you place your order on-line by 1pm (Monday to Thursday), we will despatch your order that day for delivery the next working day. Orders placed between 1pm on Thursdays and 1pm on Friday using the Guaranteed Next Day Delivery Service will be delivered on the Monday following the date of the order. Orders placed between 1pm on Friday and 1pm on Monday will be despatched on Monday for delivery on the Tuesday following the date of the order. Please select the Guaranteed Next Day option during the checkout process.

Overseas Customers

Western Europe, Europe inc. Sweden, Norway, postage and packing is £4.50 per order**.

For the Rest of the World inc. Australia and the Far East postage and packing is £6.00 per order**. Regrettably we are unable to despatch any goods to Canada or the United States. Please accept our apologies for any disappointment this may cause.

Royal Mail's delivery aims for the overseas services we use are as follows:
Western Europe 3 to 5 working days
Rest of Europe 3 to 5 working days
Rest of the World 5 to 7 working days

* please note these times are not guaranteed
** cost is per order regardless of the number of items ordered.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination – delivery times may vary.

If you are not entirely happy with your purchase you can return it to us for a full refund or exchange (This does not affect your Statutory Rights). We do ask that you pay the postage on the goods you return but if you ask for an exchange we will pay for any goods we send back out to you.

As long as the goods are unworn and in a saleable condition there is no time limit on returns.

The cheapest way to return goods is to take them to your nearest Post Office and post them back to us using Royal Mail standard delivery. Always ask for a proof of postage in case they go astray in the post. Once we are in receipt of the goods we aim to process all refunds and exchanges within 48 hours.

If it is not convenient to visit the Post Office, we can arrange for Parcel Force to collect the goods you wish to return for a charge of £4.99 – please call us on 0800 7314885 to arrange this. We can offer collections to suit you, including collecting from an alternative address and specify day and approximate time of collection within reason.

What if the goods I have ordered are faulty or I have been sent the wrong item?

If you think the goods you have received are faulty or if you have been sent the wrong item, please call our Returns Team on 01458 447967 (Monday to Friday from 8.30am to 4.30pm) or email returns@lookatmycrazyshoes.com. In these circumstances we will send a Pre-paid postage label for return of the goods and arrange for replacement goods to be resent where appropriate.

If you have any questions at all about returning goods please contact our Returns Team on 01458 447967 or by email returns@lookatmycrazyshoes.com who will be happy to help.